General Terms and Conditions – Discover Lisbon
DISCOVER LISBON is a brand and platform dedicated to the promotion and commercialisation of recreational and entertainment events in a tourism environment, consisting of pub crawl, walking tours, food tours and social experiences, combining touristic navigation, music, social interaction and the provision of alcoholic beverages. Such events qualify as leisure and entertainment services, of one-off execution and with specific dates or periods of performance, and shall not, under any circumstances, be construed as a package travel, organised trip or linked travel service, and are therefore not subject to the legal regime set forth in Decree-Law no. 17/2018, of 8 March, regarding package travel.
These Terms and Conditions govern access to, use of, booking, payment for, and participation in events promoted under the DISCOVER LISBON brand, as well as the use of the respective website and associated interfaces. These Terms apply to all Regular Events, without prejudice to any additional specific conditions communicated at the time of booking.
The organisation and execution of the events is based on a collaborative model involving different legally autonomous entities, each responsible for specific areas of the service, as defined in these Terms and Conditions. The parties involved and their respective roles are identified below.
For the purposes of these Terms and Conditions, the following entities intervene, in a distinct and limited manner:
The use of the website, the making of bookings, payment and participation in any event imply the full, informed and unconditional acceptance of these Terms and Conditions by the user/participant, such acceptance prevailing over any promotional communications, informational content, commercial descriptions or information contained on the website. Should the user disagree with any provision of these Terms, they must refrain from using the website, making bookings or participating in events.
For the purposes of these Terms, the following definitions shall apply:
Note: References to terms in the singular shall include the plural and vice versa. Clause and section headings are for convenience only and shall not affect the interpretation of the contractual content.
The Participant expressly acknowledges that the schedules, itineraries, routes and duration announced for the Event are merely indicative. There is no guarantee of fixed routes or stops, and the route and programme may be altered at any time for operational reasons, adverse meteorological conditions, or by order of competent public authorities. Such changes, when motivated by safety reasons, force majeure or official determinations, shall not entitle the participant to any refund, price reduction or compensation, as they do not alter the essential nature of the leisure experience provided.
Without prejudice to maintaining the overall concept of the Event, DISCOVER LISBON reserves the right to make non-substantial operational adjustments to the Event programme whenever necessary for technical, logistical or management reasons. Such adjustments may include changes in the sequence of activities, internal schedules, or other entertainment content. Any such modification shall be communicated to participants during the Event or in advance, where possible, and shall not give rise to any partial refund, discount or compensation, as it does not materially affect the overall contracted experience.
The Ticket acquired grants the Participant the right of access to and participation in the Event on the date, time, meeting point and under the conditions indicated at the time of booking/purchase.
Unless expressly stated otherwise in the Event description, the Ticket includes only the services explicitly mentioned as included. All services or items not clearly indicated as included are expressly excluded from the Ticket. By way of example, the Ticket price does not include: travel or land transportation to/from the meeting point; accommodation or stays before or after the Event; any personal expenses of the participant; additional consumption of drinks or food not included in the event package; nor services provided by third parties outside the scope of the Event (such as optional photography services, merchandising, where applicable). Any additional services requested shall be subject to availability and prior agreement and may entail additional costs to be borne by the participant.
Participation in DISCOVER LISBON events is strictly reserved to persons aged 18 or over, unless otherwise indicated. Legal majority constitutes an essential condition of access, as alcoholic beverages are made available and consumed during the event. The participant undertakes to present, whenever requested, a valid official identification document proving their age. DISCOVER LISBON reserves the right to refuse participation or access to the Event to any person who does not satisfactorily prove that they are 18 years of age or older, in which case no refund of the amount paid shall be granted.
During the Event, the participant must fully comply with all safety rules, behaviour standards and conduct appropriate to a recreational activity in the relevant environment. In particular, the participant is required to strictly follow all instructions and orders given by the guides and staff, before and during the Event.
Furthermore, it is strictly prohibited to bring into the Event any objects, substances or materials that may pose a risk to public safety, such as weapons, pyrotechnic materials or illegal drugs/narcotics. The detection of possession or use of such items shall result in the immediate expulsion of the participant and, where applicable, referral to the competent authorities, without prejudice to any other legal consequences.
Bookings for participation in DISCOVER LISBON events are made by electronic means, through the official website. At the time of booking, full payment of the Ticket price is required, unless specific conditions to the contrary are indicated (for example, in the case of certain Private Events agreed separately). The booking and payment process is carried out through the booking widget integrated into the website, which is supported by the third-party technological platform TuriTop.
The platform TuriTop, S.L. is responsible for providing, maintaining and operating the technological infrastructure for bookings and payments (online booking engine, payment interface) used in the purchase process. The terms and conditions governing the use of the TuriTop platform are established by that entity and are publicly available for consultation (for example, at https://www.turitop.com/en/terms-conditions/). The participant acknowledges that, by making a booking through the TuriTop system, they shall also be subject to the terms of use of that platform, as a user thereof.
Upon successful completion of the booking payment, the participant shall automatically receive, at the email address provided, a booking confirmation containing the details of the reserved Event (date, time, boarding location, number of tickets). The participant is responsible for verifying the accuracy of the data contained in such confirmation and for promptly reporting to DISCOVER LISBON, in writing (e.g. email), any discrepancy or error in the booking details.
DISCOVER LISBON clarifies that it does not have access to the full details of the payment instruments used by the participant (for example, credit card number), as electronic payment processing is carried out through the secure servers of TuriTop or the associated payment service provider, thereby ensuring the confidentiality of such financial data. The use of third-party technological platforms for booking and payment management does not affect or replace the applicability of these Terms and Conditions to the contract established between the participant and DISCOVER LISBON. In all matters relating to the Event, participation conditions, cancellations, refunds and liability regime, these DISCOVER LISBON Terms shall always prevail, without prejudice to any additional conditions that the participant may have accepted with third parties (such as TuriTop) for the use of the booking platform.
Invoices relating to the purchase of tickets for DISCOVER LISBON events shall be issued by the entity responsible for the sale of the respective ticket, which may correspond to DISCOVER LISBON (Semana Ousada, Lda.). Whenever the booking is made through the booking platform used by DISCOVER LISBON, billing details may be requested at the time of ticket purchase.
The request for an invoice must be made at the time of purchase or within a maximum period of 5 days after the event has taken place, and it may not be possible to issue an invoice thereafter if the necessary data has not been provided within such period. The purchase of tickets for events promoted under the DISCOVER LISBON brand may involve the provision of different services by legally distinct entities.
Unless otherwise indicated, invoices shall be issued and sent within a maximum period of 5 (five) working days after the event has taken place or after receipt of complete billing details. Where the participant requests an invoice at the event venue, the organisation may collect the relevant billing details, with the issuance and subsequent sending of the invoice being carried out by the entity responsible for the provision of the relevant service.
The processing of personal data carried out within the scope of the booking and payment process complies with the applicable data protection legislation, namely Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR) and Law no. 58/2019, of 8 August. Specifically, TuriTop, S.L. acts as the data controller for the personal data provided for booking purposes (identification, contact and payment data of the participant), in accordance with its privacy policy and the GDPR.
DISCOVER LISBON may have limited and temporary access to certain personal data strictly necessary for the operational management of the Event — for example, the participant’s name and contact details, for the purposes of verifying boarding lists (check-in) and communicating essential Event information. In this capacity, DISCOVER LISBON shall act as a data recipient, processing such data only in accordance with TuriTop’s instructions and not determining its own purposes or additional processing means. DISCOVER LISBON does not independently store such personal data beyond what is necessary for the execution of the Event, nor does it use such data outside the scope of the booking made.
For purposes of contact regarding personal data protection (e.g. clarification of doubts, exercise of rights provided under the law), DISCOVER LISBON provides the following dedicated contact: info@discoverlisbon.org.
Any request from the data subject relating to access, rectification, objection, erasure, restriction or portability shall be forwarded by DISCOVER LISBON, where applicable, to the data controller (in this case, TuriTop), ensuring that the data subject receives a response within the legally established time limits.
DISCOVER LISBON declares that it does not control nor determine the technical means used in the booking and payment process — such function being carried out by the TuriTop platform — and limits itself to accessing, in a restricted and temporary manner, the personal data strictly necessary for the operational management of the Event, in strict compliance with the GDPR. DISCOVER LISBON shall not use participants’ personal data for marketing or other autonomous purposes without obtaining the appropriate consent. For further details regarding data processing carried out by TuriTop, the participant should consult the respective privacy policy or contact the entity through the address provided above.
Participation in the Event occurs at the participant’s own risk. Any civil liability of DISCOVER LISBON towards the participant arising from the contractual relationship hereby established shall be strictly limited to the scope of its role as commercial intermediary. In particular, by express agreement of the parties, DISCOVER LISBON’s liability for any failures or breaches directly attributable to it (i.e. failures in booking management or information provided) shall be limited, at most, to the amount effectively paid by the participant for the Ticket. DISCOVER LISBON’s liability for any indirect damages, loss of profit, loss of business opportunity, non-material or moral damages suffered by the participant is excluded, unless such exclusion is not permitted under mandatory applicable law. Under no circumstances shall DISCOVER LISBON be liable for damages or losses that do not arise from a culpable breach of its essential contractual obligations towards the participant.
DISCOVER LISBON shall not be liable for damages suffered by the participant resulting from acts, omissions or conduct of the participant themselves or of third parties unrelated to DISCOVER LISBON. In particular, DISCOVER LISBON shall not be liable for any losses, bodily injuries or material damages arising from misuse of the services by the participant, failure to comply with safety instructions, negligent, imprudent or intentional behaviour of the participant, nor for incidents caused by third parties (including other participants or external suppliers) not under DISCOVER LISBON’s control. By way of example, if a participant is injured due to imprudent behaviour or breach of safety rules, such damage shall be their sole responsibility; likewise, DISCOVER LISBON shall not be liable for loss, theft or damage to participants’ personal belongings occurring during events.
The participant undertakes, where legally admissible, to indemnify DISCOVER LISBON for any damages, losses, expenses or liabilities (including legal fees) that DISCOVER LISBON may incur as a result of: (a) unlawful acts or breaches of these Terms committed by the participant; or (b) third-party claims arising from the participant’s conduct during the Event.
DISCOVER LISBON also organises Private Events, reserved exclusively for an individual client, group or entity (such as private parties, corporate events, etc.). Private Events may entail specific conditions tailored on a case-by-case basis, which shall be set out in a separate agreement or commercial proposal. At the time of contracting a Private Event, DISCOVER LISBON shall communicate to the client all applicable specific conditions — for example, minimum number of participants, global or per-person price, deposit and final payment policy, cancellation deadlines and corresponding penalties, special catering requests, or other operational details — which must be expressly accepted by the client prior to confirmation of the booking.
In the event of conflict between these Terms and the specific conditions agreed for a given Private Event, the latter shall prevail (but only in respect of that specific event). By way of example, a Private Event may have a distinct cancellation policy (such as partial refund of a deposit depending on the notice period of cancellation) — in such case, the agreed policy shall replace the general cancellation rules set forth in Clause 15, but only within the scope of that private contract.
Thus, in addition to Regular Events open to the public, DISCOVER LISBON may organise Private Events reserved for a specific client, group or entity, on a date and under conditions agreed in advance. The acceptance of Private Event requests is subject to availability analysis and prior approval by DISCOVER LISBON.
Private Events are governed by a specific commercial proposal or agreement, which shall define, inter alia:
In Private Events, booking, organisation and execution follow a personalised sales and production process, including services and desired schedule, with such conditions being communicated directly to the client by email or written message (including via WhatsApp). The content of such written communications — including prices, deadlines, payment conditions, cancellation policy and any other agreed elements — shall be binding and shall prevail over any general information contained on the website, having full contractual validity.
Confirmation of the booking of a Private Event may be subject to payment of a deposit or partial amount, with the remaining balance to be paid within the deadline indicated in the booking communications. In the event of failure to comply with agreed payment deadlines, DISCOVER LISBON may consider the booking cancelled.
Unless expressly stated otherwise in written communications with the client, withdrawal from a confirmed Private Event shall not entitle the client to any refund. DISCOVER LISBON may, on a case-by-case basis, propose rescheduling or the granting of credit, depending on operational feasibility.
Private Events consist of experiences reserved by closed groups, corporate entities or private clients, with specific conditions regarding schedule, meeting point, services and customised logistics, and may be operated by different partner entities. DISCOVER LISBON acts as promoter and intermediary of the experience, being responsible for coordinating the booking and logistics with the partners involved. Responsibility for the material execution shall lie with the partner entity indicated and accepted by the client at the time of booking.
The specific conditions agreed for each Private Event shall prevail over the general provisions of these Terms and Conditions to the extent that they regulate particular aspects of the contracted event. Unless expressly stated otherwise in the specific agreement entered into with the client, the rules set forth in these Terms shall apply subsidiarily to Private Events.
In Private Events involving third-party entities responsible for provision of services, each intervening entity shall act in its own name and under its exclusive responsibility, being liable only for the services it effectively provides. DISCOVER LISBON shall act, in such cases, as promoter of the event and shall not assume the role of operator or direct provider of the technical or hospitality services carried out.
Certain complementary services associated with an Event — or even certain Private Events in their entirety — may be provided by third-party entities independently, outside the DISCOVER LISBON structure. For example, marketplace products, external entertainers or professional photographers are situations in which third-party suppliers may be involved. In such cases, DISCOVER LISBON acts exclusively as a commercial intermediary in the promotion or booking of such services and shall not assume any responsibility for their material execution. Responsibility for the proper provision of such services shall lie entirely with the third-party supplier entity. The specific conditions applicable to third-party services shall be defined by the respective provider and presented to the participant (or organising client, in the case of a Private Event) at the time of booking, and must be accepted by them.
It is further emphasised that, whenever a specific service or component of the Event is carried out by third parties, any claims relating to failures, accidents or breaches occurring within such third-party services must be directed against the respective provider. DISCOVER LISBON shall not be held liable for the acts of such independent entities and/or for claims arising from their services, acting solely as a facilitating agent of the contracting process. Notwithstanding the foregoing, DISCOVER LISBON shall endeavour, to the extent possible, to assist the participant in communicating with the external provider in the event of necessity or complaint, in order to reach a satisfactory solution, without this constituting any assumption of liability.
Cancellation by the organisation: DISCOVER LISBON reserves the right, freely and at its discretion, to cancel, postpone or alter the date and/or itinerary of any Event, for any relevant reason — including, by way of example only, insufficient number of bookings to make the event viable, adverse weather conditions, sudden unavailability of staff for health reasons, medical emergencies, local holidays affecting operations, or other force majeure events — without giving rise to any obligation to indemnify the participant.
In such cases, DISCOVER LISBON shall endeavour to inform affected participants as far in advance as possible and, where feasible, propose alternative dates for the Event or issue a credit voucher for future use. Notwithstanding the foregoing, the participant acknowledges that they are not entitled to any additional compensation or indemnification from DISCOVER LISBON as a result of cancellation, postponement or alteration decided under this clause.
For the purposes of the above, Force Majeure shall include all unforeseeable, unavoidable events beyond the control of the organising entities that prevent or render excessively burdensome the performance of the Event, including, inter alia, political or social events (such as war, riots, terrorist attacks, civil unrest, pandemics or epidemics) or natural events (such as earthquakes, floods, fires, severe storms or lightning) affecting navigation safety or legal feasibility of the Event. Governmental or administrative decisions that prohibit or limit the Event (for example, new sanitary restrictions, port authority orders suspending recreational navigation due to hazardous conditions, etc.) shall also qualify as Force Majeure.
In Force Majeure situations that result in cancellation of the Event, no refund shall be due to the participant, as such circumstances are beyond the control of the organising entities and prevent performance under the agreed conditions. In such cases, DISCOVER LISBON may, alternatively, propose rescheduling or issuing credit equivalent to the ticket value, depending on feasibility and negotiation with participants, but this shall not constitute a contractual obligation.
Cancellation by the participant / no-show: Unless expressly provided otherwise in specific conditions of a given Event, no refunds shall be made where the participant unilaterally cancels their booking (voluntary withdrawal) or fails to attend at the scheduled meeting point and time (no-show). Likewise, if the participant is excluded from the Event, before or during its execution, due to breach of conduct and safety rules, they shall forfeit the right to any refund, and shall not be entitled to any compensation for the portion of the Event not enjoyed as a consequence of their own conduct.
Exception to the right of withdrawal: The participant acknowledges that the booking relates to a leisure activity to be performed on a specific date or period, and therefore the statutory 14-day withdrawal right applicable to distance contracts does not apply, pursuant to Article 17(1)(k) of Decree-Law no. 24/2014, of 14 February. Accordingly, once the booking is confirmed and paid, the participant may not cancel it based on withdrawal, and the parties shall be bound by the agreed terms (save for force majeure or other cancellation conditions provided herein).
DISCOVER LISBON may prioritise rescheduling of the Event as the primary solution, proposing:
The participant shall be informed by email or other written means and shall confirm their availability within 24 hours of the communication being sent. Failure to respond shall be deemed as acceptance of the new date or the proposed credit, with no subsequent right to a refund. The inability to attend on the new date shall only justify a refund where the participant demonstrates, in an objective and documented manner, the existence of a serious impediment not attributable to them (e.g. return to country of origin, unavoidable event), such assessment being carried out on a case-by-case basis. Outside this exception, no right to a refund shall exist for Participants.
DISCOVER LISBON shall not be liable for any additional costs incurred by the participant (e.g. transport, accommodation) arising from the change of date or cancellation of the Event. DISCOVER LISBON shall have the right to introduce operational changes to the Event whenever necessary for reasons of safety, meteorological conditions, guidelines or orders issued by competent authorities. Such changes may include, in particular:
Such changes shall not materially affect the overall nature of the contracted experience and shall be deemed necessary operational adjustments for the execution of the Event, not entitling the participant to any automatic right to a refund or compensation.
The participant acknowledges that events promoted under the DISCOVER LISBON brand may include the provision and consumption of alcoholic beverages during events, such as the Lisbon Pub Crawl. By purchasing a ticket and participating in the Event, the participant declares that they assume full responsibility for their conduct and for any consequences arising from the consumption of alcoholic beverages.
Without prejudice to applicable legal obligations, DISCOVER LISBON shall not be held liable for any damages, injuries, accidents or losses resulting directly or indirectly from excessive alcohol consumption by the participant, from imprudent or negligent conduct during the Event, from loss of balance, falls or any other incidents associated with intoxication.
The staff assigned to the Event shall have the right to refuse the provision of alcoholic beverages or to determine the removal of any participant whose condition or behaviour may compromise their own safety or that of third parties, without such decision giving rise to any right to a refund or compensation.
During Events promoted under the DISCOVER LISBON brand, images, photographs and videos of participants may be captured for the purpose of documenting and promoting the Event and the brand itself. Such content may be used in promotional materials, including social media (Instagram, Facebook, TikTok, etc.), the official website or other digital platforms.
The capture and public use of participants’ image shall always depend on prior consent, given freely, specifically, informed and explicit. DISCOVER LISBON shall seek to obtain such consent at an appropriate moment, separately from the acceptance of these Terms — for example, through an optional clause in the online booking form, during check-in prior to boarding, or through any other appropriate means made available.
The participant shall have the right to refuse authorisation for the use of their image for promotional purposes, without such refusal affecting their participation in the Event. Likewise, consent once given may be withdrawn at any time by means of written communication addressed to DISCOVER LISBON (for example, by email). Such withdrawal shall produce effects only for future uses and shall not affect the lawfulness of processing already carried out based on previously given consent.
DISCOVER LISBON undertakes to respect the wishes of participants who do not authorise the capture or use of their image, or who subsequently withdraw such authorisation. Reasonable efforts shall be made to avoid the intentional and identifiable inclusion of such participants in promotional content. Where, despite such precautions, a participant’s image appears incidentally in audiovisual content (for example, in group images), DISCOVER LISBON shall, upon notification, assess appropriate measures to remove or render such participant unidentifiable, to the extent reasonably possible.
Under no circumstances shall DISCOVER LISBON commercially exploit the individual image of a participant (for example, in advertising campaigns) without obtaining a specific and additional authorisation from the participant.
All elements contained on the DISCOVER LISBON website and in materials associated with the Events — including, but not limited to, trademarks, logos, trade names, texts, photographs, videos, illustrations, graphic design, as well as the “DISCOVER LISBON” brand itself — are protected under applicable intellectual and industrial property laws. Ownership of, and rights over, such elements belong to DISCOVER LISBON or to third parties who have lawfully authorised their use.
The user/participant is strictly prohibited from using, reproducing, copying, distributing, transmitting or publicly displaying any such elements (in whole or in part), for commercial or other purposes, without the prior written authorisation of DISCOVER LISBON or the respective rights holders. In particular, the participant does not acquire, by the mere fact of participating in an Event or accessing the website, any rights over the trademarks or promotional content used.
Any unauthorised use of protected materials may constitute a legal infringement and shall entitle DISCOVER LISBON to take all appropriate legal measures to safeguard its rights and those of third parties.
This website and platform may include third-party names or content (for example, partner logos, sponsor trademarks, etc.). In such cases, such elements remain equally protected and may only be used under the terms authorised by their respective owners.
DISCOVER LISBON provides consumers with the legally required means for submitting complaints. In the event of dissatisfaction, the participant may submit a complaint through the Electronic Complaints Book, available at www.livroreclamacoes.pt, by selecting the entity “Semana Ousada, Lda.” (DISCOVER LISBON). A physical Complaints Book is also available at DISCOVER LISBON’s premises.
Pursuant to Law no. 144/2015, of 8 September, in the event of a consumer dispute, the participant/consumer may resort to an Alternative Dispute Resolution (ADR) entity. DISCOVER LISBON informs that the competent ADR entity in its geographical area is the Lisbon Consumer Dispute Arbitration Centre (website: www.centroarbitragemlisboa.pt), through which the consumer may submit a dispute for mediation, conciliation or arbitration.
Non-adherence to ADR: DISCOVER LISBON hereby declares that it is not bound by adhesion to any specific ADR entity and does not assume any automatic obligation to submit to arbitration or mediation proceedings. This information is provided in compliance with Article 18 of Law 144/2015. Participation in any alternative dispute resolution procedure shall therefore depend on a case-by-case agreement between DISCOVER LISBON and the complaining consumer, should both parties elect to resolve a dispute extrajudicially. For further information, the participant may consult the Consumer Portal (www.consumidor.pt) and the updated list of ADR entities.
In any case, recourse to the ordinary courts remains available to the consumer, as set out in Clause 21 below, should they prefer to submit the dispute to the competent judicial courts.
These Terms and Conditions and the contractual relationship arising therefrom shall be governed by Portuguese law. The interpretation and integration of this contract shall therefore be subject to the rules of the Portuguese legal system, namely the Civil Code and any special legislation applicable to specific matters (including tourism and consumer protection law).
These Terms and Conditions constitute the entire agreement between the parties (participant and DISCOVER LISBON) in relation to their subject matter, superseding any prior understandings or agreements, whether oral or written, relating thereto.
The nullity or unenforceability of any provision of these Terms shall not affect the validity of the remaining provisions, which shall remain in full force and effect. Should any provision be declared invalid by a competent authority, the parties agree to negotiate in good faith a substitute provision that, as far as possible, achieves the same purpose as the original provision without the identified invalidity.
DISCOVER LISBON reserves the right to amend these Terms at any time. Any modifications shall be published on the official website and shall enter into force immediately upon such publication (or on the date indicated therein). Users/participants are therefore advised to consult the Terms and Conditions periodically in order to remain informed of any updates. Continued use of the website or the making of new bookings following the amendment of the Terms shall constitute acceptance of the revised conditions.
Last updated: April 2026.
Consumer Information:
Under Article 18 of Law no. 144/2015, in the event of a dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity:
Lisbon Consumer Conflict Arbitration Centre – CACCL
Address: Rua dos Douradores, 116 – 2nd floor, 1100-207 Lisbon
Tel.: +351 218 807 030
Email: director@centroarbitragemlisboa.pt / juridico@centroarbitragemlisboa.pt
Website: http://www.centroarbitragemlisboa.pt/
